Terms of use
for the use of connactz by private and commercial organizers
Status: February 2025
(The following terms of use also contain legal information on the rights of consumers under the provisions on distance contracts and electronic commerce).
Preamble
connactz GmbH, Nelkenstraße 23, 94447 Plattling (hereinafter the “provider”), operates the online platform/app connactz, currently available as a web application and as an app in the Apple AppStore and in the Google Play Store (hereinafter the “platform”).
The platform connects “organizers” with contacts of artists, DJs, bands, event technicians, etc. (hereinafter “artists/projects”) and supports them in planning events, e.g. in connection with weddings, club and corporate events.
These “terms of use” define the details of how event organizers can use the platform. The terms of use govern the relationship between the provider, as the platform operator, and the event organizers using the platform.
When an event contract is concluded between an artist/project and an organizer, the artist/project and the organizer regulate the content of the event contract among themselves, if desired with the support of a contract configurator in the platform. The provider is not a party to this event contract.
These terms and conditions are permanently available to the organizer at https://www.connactz.com/en/terms/organizer.
Terms
Artists are natural persons (typically with artistic, organizational or technical skills such as playing instruments, acting, camera operation, sound engineering, or management) who usually use the platform as part of one or more projects. As part of their platform usage, artists can join one or multiple projects.
Projects represent self-employed solo artists (solo entertainers, DJs, etc.) and/or groups of multiple artists. Projects are always considered companies (§ 14 BGB).
Organizers are natural or legal persons, or legally capable associations of persons (e.g., wedding couples, clubs, festival hosts, event organizers) who are in the planning phase of an event and are seeking artistic services for that event. Organizers can be either companies (§ 14 BGB) or consumers (§ 13 BGB).
Registration and conclusion of contract
The provider provides event organizers with an app or browser application for searching and booking artists / projects. The registration is only allowed for natural persons and persons with unlimited legal capacity, i.e. in particular persons of legal age. The use of the platform is free of charge for organizers.
Organizers can either use the intelligent filtering system and manually contact artists & projects or provide details about the planned event (type of event, location, date, etc.) as well as contact information in order to receive offers from suitable artists/projects. The provider then searches for matching artists & projects based on the event requirements and presents an overview of suitable offers.
The organizer can communicate with the projects and their artists via an integrated chat system and book offers.
The provider will inform the organizer via email about the status of the offers and will also send a link for potential unsubscription. The organizer agrees that these emails may include promotional content.
The provider is entitled to contact the organizer via the given e-mail address, for example, to forward messages from artists & projects or to ask for an evaluation.
Contract term and termination
The contract concluded in accordance with Section 2.1 of these Terms of Use for the free use of the platform (referred to as the "User Contract") shall run for an indefinite period of time. Both the organizer and the provider are entitled to terminate the usage contract at any time without notice. Termination shall be effected by deletion of the account or by corresponding notification by the terminating party on the platform or by e-mail.
Termination of the User Agreement does not affect the validity of event contracts concluded between artists, projects and organizers using the platform.
Subject matter of the contract for organizers; conclusion of contracts with artists / projects
The user agreement concluded in accordance with these Terms and Conditions includes the use of all functions of the Provider's platform. This includes, in particular, the mediation of contract conclusions regarding the booking of artists & projects for events as well as associated services (such as support with payment processing). The exact scope of services results from the description of the functions on the platform.
The use of the platform and the mediation of event contracts by the provider is free of charge for the organizer.
Conclusion of event contracts
Within the framework of the use of the platform, artists, projects and organizers have the opportunity to contact each other and negotiate conditions for events / performances. The declarations made in this context are initially not legally binding unless the parties expressly designate their declarations as legally binding.
If the artist / project and the organizer agree on the essential details of an event / performance, the organizer has the option of booking an event / performance by the artist / project via the platform.
After booking an event/performance, the artist/project can either upload their own draft contract to the platform, create a draft contract using the platform's contract configurator or confirm the booking informally without a contract document. This process is considered a legally binding offer by the artist/project to conclude an event contract on the terms negotiated in advance.
If the artist/project and organizer conclude an event contract via the platform, the provider is not a party to this contract. The provider is neither responsible for the correctness of the contract form nor for the effectiveness of the provisions contained therein. This also applies if the artist/project uses the contract configurator developed by the provider to the best of its knowledge and belief. In particular, the contract configurator does not constitute legal advice in individual cases by the provider.
The platform does not currently provide for the cancellation of event contracts that have already been concluded. Artists / projects and organizers may have to negotiate a cancellation and corresponding conditions individually.
Right of withdrawal
Data protection and security
Rights and obligations of the organizer
Organizers are obliged to only enter requests/event options if they actually intend to conclude a contract for the planned event.
Organizers are not allowed to pretend a false identity.
Organizers will provide a valid email address for contact.
Rights and obligations of the provider
The Provider shall endeavor to ensure that its services are available to Event Organizers at all times and as completely as possible on all end devices, and it shall take all reasonable technical and personnel precautions to exclude overloading or failure of the platform as far as possible. Unfortunately, the Provider cannot therefore guarantee 100% availability of the platform. Likewise, the provider cannot guarantee that the website and the platform will always be displayed without errors, especially if unsuitable or outdated hardware and software is used (e.g. outdated browsers). The organizer is responsible for the functionality of the hardware, software operating systems and internet connection used for the use of the platform.
The provider is entitled to change, expand and restrict the functionalities of the platform at any time.
The Provider is entitled to display advertisements on all pages of the Platform and on the Provider's website and is also entitled to adapt or change the appearance, structure and functionality of the Platform or to discontinue the operation of the Platform at any time without the consent of the Organizer.
Settlement of complaints
Complaints from the organizer regarding the offer, booking or fulfillment of the agreement with artists / projects must be made to the artist / project. The sole responsibility for the artist's / project's offer and the fulfillment of the agreement lies with the artist / project. In case of such complaints, the provider can only play a conciliatory role.
If the Organizer has a complaint regarding the Platform, the Organizer will report this complaint to the Provider's customer service by email to
support@connactz.com. The Provider will process the complaint as soon as possible.
The European Commission provides a platform for online dispute resolution (ODR platform). This platform can be found at http://ec.europa.eu/odr. The provider expressly excludes alternative dispute resolution in accordance with Directive 2013/11/EU. The e-mail address of the provider is
support@connactz.com.
The provider is not obligated or willing to participate in a dispute resolution procedure before a consumer arbitration board.
Ratings of projects / artists
The provider offers organizers the opportunity to rate the performance of projects / artists and / or the quality of events. The posted ratings of the organizer may not have any right-wing extremist, sexist, insulting, defamatory or otherwise illegal content and may not otherwise violate the rights of third parties (including industrial property rights).
The Provider may remove ratings from the platform if the ratings violate the aforementioned criteria or if, in the Provider's view, there are other valid reasons.
Rankings of projects / artists
When an event organizer searches for artists/projects for the purpose of organizing events and performances, the projects/artists that come into question for the organizer's order are displayed according to the following criteria:
- Matching the requirements of the organizer with the profile information of the project and the artists associated with it (e.g. genre, instrumentation, local availability, repertoire);
- Information from previous applications / events (e.g. fee requirements, previous rejections / acceptances);
- Date availabilities from the artists calendar.
Within the scope of booking fee-based agents, artists / projects have the possibility to improve their ranking within the scope of the search according to section 12.1. Among comparable artists / projects, artists / projects are displayed here in the context of filtering / sorting in preference to other, equally suitable artists / projects.
Responsibility, warranty and liability
The provider is expressly not liable for breaches of contract by the projects / artists offering their services on the platform, as the provider does not become a party to the event contract.
The provider also does not guarantee that the content posted on the platform pages by participating projects/artists or organizers is always up to date or correct. In particular, the provider is not responsible for the descriptions of the projects/artists/events on the platform. This information is the sole responsibility of the projects/artists.
The provider is liable without limitation for intentional or grossly negligent breaches of duty; the provider assumes no liability for slight negligence, as it provides its services to the organizer free of charge. Within the scope of chargeable services, the Provider shall only be liable for slight negligence in the event of a breach of essential contractual obligations in a manner that endangers the purpose of the contract (so-called cardinal obligations). Claims for damages to health, life and limb remain unaffected by the above limitations of liability. The provider is expressly not liable for the non-fulfillment of contractual obligations if these are based on a reason beyond the control of the provider.
Other
The Provider reserves the right to change these Terms of Use at any time, provided that this is reasonable for the Organizer and that they do not unreasonably disadvantage the Organizer.
The law of the Federal Republic of Germany shall apply. The place of performance for the mutual obligations arising from this contract shall be the registered office of the Provider.
Disclaimer:
Liability for content:
As a service provider, we are responsible for our own content on these pages in accordance with the general laws pursuant to § 7 para. 1 TMG. According to §§ 8 to 10 TMG, we are not obligated to monitor transmitted or stored information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information under the general laws remain unaffected. However, liability in this regard is only possible from the point in time at which a concrete infringement of the law becomes known. If we become aware of any such infringements, we will remove the relevant content immediately.
In case of doubt the German version of this legal notice shall be binding.